I optimise & digitise analogue processes to simplify access to critical data.
Hi, I’m Hamish — a digitisation specialist based in Brisbane, Australia with deep experience in taking existing business operations (often very manual and labour intensive) and changing how they run to deliver high quality digital services reliably, securely and efficiently.
I operate Record Partners, a medical record storage, scanning & delivery business based in Brisbane.
I’ve previously worked for Conveya, Hutly, Growth Point Capital, For The Record, Court Record Solutions and Auscript.
What I do
Process Optimisation & Digitisation
I evaluate existing procedures and processes in line with management and external (clients, partners, legislation etc) expectations to identify a more efficient, dependable, transparent and cost-effective way of working. This is often centred around taking manual or analogue process and replacing or augmenting them with digital systems and workflows.
Record Creation & Management
Working globally in the highly sensitive court reporting industry for over a decade — in both production operations and product/service design — instilled in me a pronounced appreciation for confidentiality, caution and respect for existing processes and safe guards. Critically, it gave me the ability to understand that with highly sensitive ‘one off’ physical records you don’t get second chances. All of these learnings inform my approach to system and service design and risk assessment, management and mitigation.
Industries I’ve worked in
- Legal and justice
- Technology
- Financial services
- Property
- Professional services
- Agriculture
Areas of expertise
- Confidential digital record/media production, management & storage
- Government services, including account management & SLA creation & reporting
- Analogue to digital transformation
- Business process optimisation
- Workflow design
- User Experience Design
- Analogue and digital product & service design, development, support & distribution
Formal education
- Bachelor of Business (Advertising), QUT, 2006
- Bachelor of Creative Industries (Media & Communication), QUT, 2006