I optimise & digitise analogue processes to simplify access to critical data.

Hi, I’m Hamish — a digitisation specialist based in Brisbane, Australia with deep experience in taking existing business operations (often very manual and labour intensive) and changing how they run to deliver high quality digital services reliably, securely and efficiently.

I’ve previously worked for Conveya, Hutly, Growth Point Capital, For The Record, Court Record Solutions and Auscript.

What I do

Process Optimisation & Digitisation

I evaluate existing procedures and processes in line with management and external (clients, partners, legislation etc) expectations to identify a more efficient, dependable, transparent and cost-effective way of working. This is often centred around taking manual or analogue process and replacing or augmenting them with digital systems and workflows.

Record Creation & Management

Working globally in the highly sensitive court reporting industry for over a decade — in both production operations and product/service design — instilled in me a pronounced appreciation for confidentiality, caution and respect for existing processes and safe guards. Critically, it gave me the ability to understand that with highly sensitive ‘one off’ physical records you don’t get second chances. All of these learnings inform my approach to system and service design and risk assessment, management and mitigation.

Industries I’ve worked in

  • Legal and justice
  • Technology
  • Financial services
  • Property
  • Professional services
  • Agriculture

Areas of expertise

  • Confidential digital record/media production, management & storage
  • Government services, including account management & SLA creation & reporting
  • Analogue to digital transformation
  • Business process optimisation
  • Workflow design
  • User Experience Design
  • Analogue and digital product & service design, development, support & distribution

Formal education

  • Bachelor of Business (Advertising), QUT, 2006
  • Bachelor of Creative Industries (Media & Communication), QUT, 2006

Books that have shaped my thinking

Radical Product Thinking: The New Mindset for Innovating Smarter
Continuous Discovery Habits: Discover Products that Create Customer Value and Business Value
Empowered: Ordinary People, Extraordinary Products
How Brands Grow: What Marketers Don't Know
Escaping the Build Trap: How Effective Product Management Creates Real Value
How not to Plan: 66 ways to screw it up
Competing Against Luck: The Story of Innovation and Customer Choice
The Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback
Inspired: How To Create Products Customers Love
Marketing and the Bottom Line: The Marketing Metrics to Pump Up Cash Flow